Q: My connection failed during download what do I do next? A:
Download again making sure you have a good broadband connection. You
have up to 3 attempts available to you per ticket received via email.
Q: Can I download with out having a broadband connection?
A: Yes, but it is not recommended as it may take a long time and/or fail during download.
Q: How do I pay for my Magazine?A: Using our online payment
system which will take most credit and debit cards. Follow the
instructions on the categories pages which will take you through to the
payment system. For your security our payment partner is Realex.
Q: Can I pay in currencies other than the euro?A, Yes when
you add the magazines to your shopping cart and proceed to the till you
will be shown a range of currency options with a currency converter to
change the total to your preferred currency.
Q: Is this a safe way to pay for my purchase?A, We use
Realex payments. Realex Payments is a leading European payment service
provider. Based in Dublin, Ireland, the company enjoys an exceptional
track record of growth. Founded in 2000, the company provides a broad
range of payment services to small and large businesses as well as
financial institutions. Realex Payments process billions of euro per
annum for merchants domestically and internationally, across a wide
range of industries including airlines, mobile carriers, utilities,
insurance companies and gaming companies.
Q: Can I get a refund if I am not happy with my purchase?A:
Our refund policy is as follows. You may cancel your order with us for
the goods and or services you order at any time up to delivery. Once
you have received and or accessed the publication no refund and no
cancellation shall apply. You do not need to give us any reason for
cancelling. To cancel your order you must notify us in writing. If you
have received or accessed the goods and or services (including in
electronic form) before you cancel your order then you do not have a
right to cancel.
Q: Can I print a download from my computer?A: It is an
option but is not recommended as the down load is designed to be read
on screen. When printed it will not be as clear to read.
Q: Can I get a Magazine that is not shown on the web site?A:
If we do not yet stock the magazine you wish to purchase, please go to
our contacts page, fill in the name of the Magazine in the message
details area and send that on to us. We will contact the publisher and
offer them space on the site for your selected magazine. If your
question was not answered above, click on the 'Contact Us' tab and type
in your enquiry. We will reply to your mail as soon as possible. |
